United States Moving Services

Our senior grandmother was moving from Colorado to Nevada and hired United States Moving Services. She provided a 50% deposit of $3,000. USMS’ carrier arrived on the scheduled date but refused to perform the services as agreed upon and left. Since the carrier refused services, we requested a refund of the deposit. They refuse to refund our 90-year-old grandmother’s deposit stating they tried to return to perform the services in which they were contracted to perform; why would they have to return if they had performed the services when they arrived. We have tried to contact them several times to rectify this situation amicably with no success so we are now having to contact an attorney, file a small claims suit, and report this company to all the legislative entities that regulate moving companies and brokers.

Move size: 4 Bedroom Home Service cost: $7850

If you want to get scammed go ahead and (attempt to) work with these people. I won’t bother writing too much here because they will most likely remove this.

I wish I could upload a copy of my contract. I went back and forth with their sales rep to make sure he added a clause in there stating that if I did not need their moving services they would return my deposit. It was finally added and approved by his manager (waiving the 48/hr cancelation clause) and electronically signed. Well, I am not moving and thus do not need their moving services. They are refusing to return my deposit, will not answer the phone (caller ID), will no longer reply to my email emails once I pointed out that they should read their contract. As well, I sent a formal demand letter which they refused to accept and sent back as no such address (to the address that appears on their website and also in the corporate filing).

Check their Yelp reviews...there are over FIFTY 1-Star Reviews. No surprise that they have not claimed their Yelp business page. As well, they have no social media sites …where bad reviews cannot be removed.

Such a class act of thugs. You have been warned. I reported them to the U.S. DEPARTMENT OF TRANSPORTATION, Federal Motor Carrier Safety Administration and about seven other agencies.

If you want to get scammed go ahead and (attempt to) work with these people. I won’t bother writing too much here because they will most likely remove this.

I wish I could upload a copy of my contract. I went back and forth with their sales rep to make sure he added a clause in there stating that if I did not need their moving services they would return my deposit. It was finally added and approved by his manager (waiving the 48/hr cancelation clause) and electronically signed. Well, I am not moving and thus do not need their moving services. They are refusing to return my deposit, will not answer the phone (caller ID), will no longer reply to my email emails once I pointed out that they should read their contract. As well, I sent a formal demand letter which they refused to accept and sent back as no such address (to the address in Fayetteville, Georgia that appears on their website and also in the corporate filing).

Check their Yelp reviews...there are over FIFTY 1-Star Reviews. No surprise that they have not claimed their Yelp business page. As well, they have no social media sites …where bad reviews cannot be removed.

Such a class act of thugs. You have been warned. I reported them to the U.S. DEPARTMENT OF TRANSPORTATION, Federal Motor Carrier Safety Administration and about seven other agencies including the Georgia Attorney General and GA Dept of Safety

Move size: Studio Service cost: $2500

I've never had to write a review like this, for any thing or any service. I feel that it is very important for me to take the time to write this one, as anyone even thinking about speaking to the companies involved with this move should run in the opposite direction, and fast.

We booked our move originally through United State Moving Services, a veteran owned company (I am a disable veteran myself, so this was definitely a plus for me personally). So, they are the "broker" for the move. The initial pickup of our belongings was serviced through USA Logistics, and the Drop-off company was through Ackermann Express (apparently sub-contracted through USA Logistics).

When we booked our move from Arizona to Arkansas, the representatives name that booked our move through United States Moving Services was Sam Gaines. We had to do a VERY detailed call where we listed just about every single item for our move. We were a two-location pickup, with one location being our 10x20 storage unit, and the second our two bedroom apartment. Sam was very adamant that he quoted us "overboard" with an "absolutely full top to bottom" storage unit, and then everything in our apartment as well (down to the laundry basket)... a few days prior to the move, we had a scheduled "quality assurance" call with a Michael Cooper, who then advised that we increase our total qubic feet for the move "just to be extra safe". So, this was an additional $2400.00 on top of what we paid originally.

I'll try to make this as summarized as possible, but it's important to make everyone aware of how this scam works, because it absolutely is a scam. Well, when the pickup company arrived, they started at our storage unit. Here's the kicker, when we were done with the storage unit, we were already at the capacity for our move. Here's another kicker, our storage unit wasn't even 60% full. So, the company loaded everything up, the day before my family is supposed to drive across the country, and by the time the apartment was loaded, we were over $6800.00 over according to their equation for cubic feet. They said we either pay them, or they would unload everything in our apartment parking lot. We didn't have a choice. We paid. We ended up having to throw away much of our furniture and other things like chairs and shelving just to be able to afford the move.

Finally, the delivery company gets to our home a few days later, and says they can't get their truck to our home, so we have to pay another $1300.00 for a "shuttle service" using a smaller truck. They (without our knowledge) cross-loaded all of our belongings to a HUGE tractor trailer that wouldn't be able to fit into most neighborhoods, when Michael Cooper assured us we were booking a "whole 35ft box truck just for our move"...

When the movers unloaded our items, it was horrible. They damaged our brand new home, put our furniture back together incorrectly, and stacked boxes clearly labeled FRAGILE UPSIDE DOWN. We have photos of literally everything.

In conclusion, no less than 80% of our furniture and fragile belongings were smashed. We are working on a claim right now, and trying to find an attorney. We paid over 13K for this move, and they have completely taken us to the ringer. Words can't do it justice. These people are the worst kind of people, without shame or morals of any kind as a company. We are praying that we can get some sort of justice... don't risk working with anyone involved. I'm going to be sharing this review everywhere possible, and making a video as well.

Thanks for reading.

To the companies involved, you should be ashamed of yourselves.

Move size: 4+ Bedroom Home Service cost: $13000